Contact Dart Charge

Complaints

If you are contacting us to make a complaint, please see our guidance on how to make a complaint before completing the form below.

Penalty Charge Notice

If you have received a PCN and you wish to challenge it, you must follow the instructions on your documentation or alternatively you can make an online representation.

Contact form

All fields are required unless stated otherwise.

Name

Email address

To help us deal with your enquiry more efficiently, please provide your vehicle registration number and Dart Charge account number.

At least one field is required.

Vehicle registration number

Dart Charge account number

What's it to do with? Local resident's discount scheme Personal accounts Fleet / commercial accounts Foreign vehicles Penalty charge notice Billing General enquiry Complaint

Your enquiry

Don't include sensitive personal or financial information, for example credit card details.

Freedom of information (FOI) requests

If you wish to make a freedom of information (FOI) or subject access request (SAR):

do not use the form above
read the guidance on how to make a FOI request
email your request to info@nationalhighways.co.uk

Dart Charge Contact Centre

Phone: 0300 300 0120
From outside the UK: +44 (0) 300 300 0120
Textphone: 18001 0300 300 0120
Monday to Sunday, 8am to 10pm (excluding public holidays);

We may record your call for quality and training purposes. If you are an existing Account Holder, you may get a text or email after your call to ask for your feedback.